FAQs
Before you order
1. How much does shipping cost?
Shipping is calculated by the number of items in your order:
- Standard shipping: $6.99 for the first item, $4.99 for each additional item.
- Fast shipping: $12.99 for the first item, $9.99 for each additional item.
The exact total is shown at checkout before you pay.
2. Where do you deliver?
We ship exclusively within the United States. We do not ship internationally.
3. How long does delivery take?
Every item is made to order, so total delivery time is handling time plus transit time.
- Handling time: 3–7 business days.
- Standard shipping: 7–10 business days transit, for a total of 10–17 business days.
- Fast shipping: 3–7 business days transit, for a total of 6–14 business days.
These are estimates and may be affected by carrier delays, weather, or holidays.
4. Why is there a handling time?
Each item is printed after you order it rather than pulled from stock. That production step is what the 3–7 business day handling time covers. It also means we can offer a much wider range of designs and keep personalized items available year-round.
5. Can one order ship to multiple addresses?
No. Each order ships to a single address. To send items to different addresses, please place a separate order for each one.
6. Do you ship to PO Boxes or Military APO/FPO addresses?
We ship to PO Boxes where carrier service is available. We cannot currently ship to Military APO/FPO addresses.
7. Can I place an order by phone?
No. Orders are placed on our website only, so your details are captured correctly. If you have questions before or after ordering, please email support@braverider.com.
8. What payment methods do you accept?
We accept Visa, Mastercard, Diners Club, JCB, American Express, and Discover. All available options are shown at checkout.
9. How do I use a promo code?
Enter it in the discount field at checkout before completing payment. Only one promo code can be applied per order, and codes cannot be applied retroactively after an order is placed.
Order status and delivery
10. How do I track my package?
Tracking is emailed to you as soon as your order is handed to the carrier. Please allow 24–48 hours for it to begin updating.
If your order contains multiple items, they may ship separately with different tracking numbers and arrival dates.
11. My tracking number is not updating. What should I do?
Tracking can take 24–48 hours to show its first scan. If it has not updated after that, email support@braverider.com with your order number and we will check it with the carrier.
12. My order is past the estimated delivery date.
Estimates can be affected by carrier delays, weather, and holidays. Email support@braverider.com with your order number and tracking number and we will follow up with the carrier on your behalf.
13. Tracking says delivered but I never received it.
Check around your delivery location and with anyone who may have accepted it for you, then contact your local carrier using the tracking number.
If it still cannot be located, contact us at support@braverider.com within 60 days of the shipping date and we will open a claim.
14. I entered the wrong shipping address.
Email us within 6 hours of placing your order and we can update it. After 6 hours, production has typically begun and the address can no longer be changed.
Returns, refunds, and replacements
15. What is your return window?
You have 30 days from the day your order arrives to request a return. Please review our Return & Refund Policy for eligibility requirements and exclusions.
16. How long do refunds take?
Once we receive and inspect your return, approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the credit.
17. Who pays for return shipping?
We cover it if the return is due to our error — a damaged, defective, or incorrect item. For change of mind, wrong size ordered, or personal preference, the customer covers return shipping. There is no restocking fee either way.
18. Can I exchange an item?
We do not offer direct exchanges. Request a return under our Return & Refund Policy and place a new order for the item you want.
19. My item arrived damaged, defective, or incorrect.
Email support@braverider.com within 30 days of delivery with your order number, a description of the issue, and clear photos of the item and the packaging. We will send a replacement or issue a full refund, including shipping, at no cost to you.
20. Can I return a personalized item?
Personalized and customized items cannot be returned for change of mind, because they are produced specifically for you. If one arrives damaged, defective, or incorrect, it is fully covered — contact us within 30 days of delivery.
Changing or cancelling an order
21. How do I change or cancel my order?
Email support@braverider.com within 6 hours of placing your order. After 6 hours, production has typically begun and changes or cancellations are no longer possible.
22. Is there a cancellation fee?
No. If your order qualifies for cancellation, there is no fee.
23. Can I add or remove items from my order?
Within the same 6-hour window, yes. After that, please place a new order for anything additional.
Payment and security
24. When is my card charged?
When your order is successfully placed. You will receive an order confirmation email shortly afterward.
25. Why was my payment declined?
Banks and payment providers generally do not share the reason with us. Contact your bank directly, or try a different payment method. If the problem continues, email us and we will help.
26. I see a charge I do not recognize.
Check your order confirmation email for the transaction details and ask anyone who may have used your payment method with your permission. If it is still unclear, contact your bank and email us — we will help identify the order.
27. Do you store my payment information?
No. We do not store full card details on our servers. Payments are processed through secure third-party payment providers.
28. I received a suspicious email claiming to be from you.
Do not click any links or share personal information. Forward it to support@braverider.com and we will confirm whether it came from us.
Products
29. How do you check quality?
We work with production partners who inspect each order against print quality, construction, and appearance before it is packed and shipped.
30. My item does not look exactly like the product photo.
Because each item is printed individually, slight variations in print placement and color shade can occur and are considered normal. If the difference goes beyond that, email us within 30 days of delivery with photos and we will make it right.
31. Where can I find sizing information?
Sizing is listed on each product page and on our Product Details & Sizing page. If you are between sizes or unsure, email us before ordering and we will advise.
Orders and support
32. Where do I find my order number?
In the order confirmation email sent after your purchase. Check your spam, junk, and promotions folders if you cannot find it. If it is still missing, email us from the address you used at checkout.
33. What should I include when contacting support?
Your order number, the email address used at checkout, a clear description of the issue, and photos if relevant. This helps us review your request and assist you efficiently.
34. How do I contact you?
Please email support@braverider.com. Customer service requests are handled by email so each request can be tracked and answered in writing.
Our customer support hours are Monday – Friday, 9:00 AM – 6:00 PM Pacific Time (PT).
Business information
Business name: Braverider
Registered business address: 3334 N San Fernando Rd, Los Angeles, CA 90065, United States
Customer support email: support@braverider.com
Customer support phone: +1 (323) 555-0187
Customer support hours: Monday – Friday, 9:00 AM – 6:00 PM Pacific Time (PT)